April 8, 2026
Contact: LA County DCBA Communications
(213) 332-6497; communications@dcba.lacounty.gov
Los Angeles County Rent Relief Program Addresses Technical Issue Affecting Some Applicants
Tenant-Initiated Applications May Require Updated Landlord Information
LOS ANGELES – The Los Angeles County Department of Consumer and Business Affairs (DCBA) is providing an update regarding the Emergency Rent Relief Program (ERRP) following the recent expansion that allowed tenants to initiate applications. DCBA is urging tenants who applied for ERRP and their landlords to check their email for an important update being sent on Wednesday, April 8.
DCBA identified a system error in which some tenant-initiated applications submitted before the March 11 deadline did not result in an automatic email notification to their landlord prompting them to complete the landlord portion of the application. Program criteria require that both the tenant and the landlord complete their required portions of the application for the application to be reviewed.
To ensure a fair and consistent process, DCBA will provide all impacted landlords who did not receive the automatic email notification and did not initiate the application the opportunity to complete their portion of the application between April 15 and April 25, ensuring applicants and their landlords have a full opportunity to complete the application for review. The email notification to tenants and their landlords will be coming from the program’s third-party administrator’s application system, Neighborly, and will provide instructions for next steps. Tenants will not be required to resubmit their portion of the application.
In addition, tenant-initiated applications that did not include full contact information for their landlords will have the opportunity to add their landlord’s contact information. Those landlords will also be invited to submit the landlord portion of the application.
To date, no application has been denied because of this system error or because the landlord’s portion of the application is incomplete. Those applications are still pending review. However, for the application to be reviewed, landlords must complete their portion by the April 25 deadline.
Take These Steps to Complete Your Rent Relief Application
- Check your email inbox: Starting April 8, impacted applicants (both tenants and landlords) will get a new email message from the ERRP program.
- This email will be sent from “no-reply@neighborlysoftware.com.”
- The subject line will read: “Action Required: Complete Your Portion of the Application for Rent Relief.”
- NOTE: Landlord-initiated applications were not impacted by this system error. Those applicants will not receive this message.
- Check all your inboxes: If you believe you are an impacted applicant and don’t see the email in your inbox, check your spam or junk mail folders.
- Update landlord’s contact information: Tenants who did not provide all their landlord’s contact information will receive instructions on how to add the information.
- Remind your landlord: Tenants who provided all landlord contact information in their application do not have to take any further action. However, you should remind your landlord to look for their email and complete their portion of the application.
- Update landlord’s portion of the application: If you are a landlord who did not receive previous email notification of your tenant’s application, you will receive two emails: one on April 8 and a second on Wednesday, April 15 which will include a link to fill out your portion of the online rent relief application.
- Complete application by April 25: Landlords must complete their portion of the application by Saturday, April 25.
This new request for landlord information applies to current tenant-initiated applicants as part of ERRP Round 2 only. ERRP is not accepting new applicants at this time.
In ERRP Round 1, only landlords could initiate an application. Round 1 closed on January 23, 2026. There is no further action required for Round 1 applicants.
To get help from ERRP
Program staff and partners will be providing assistance to help impacted applicants complete their applications.
Contact ERRP by phone at (877) 849-0770, Monday through Friday from 8:00 a.m. to 5:00 p.m. Help is available in multiple languages. You can also get assistance by phone and in-person from ERRP partners. Find a list of partners online and additional virtual assistance at lacountyrentrelief.com.
For 50 years, the County of Los Angeles Department of Consumer and Business Affairs (DCBA) has worked to level the playing field for consumers, tenants, workers, and immigrant communities across LA County. Whether combating fraud, enforcing worker protections, expanding access to justice, or strengthening financial resilience, DCBA serves as a trusted voice and advocate for those who need it most. Learn more at dcba.lacounty.gov or call (800) 593-8222.
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