Performance Counts!

The County Mission Statement – to enrich lives through effective and caring service – compels us to address whether the services we deliver are having a positive impact on the citizens of Los Angeles County. Is anyone better off as a result of the services the County delivers?

To address these questions, a key element of the County Strategic Plan since 2002 has been the development and implementation of a countywide framework for performance measurement to consistently inform the Board and the public of the results of our efforts in fulfilling the County Mission. Performance Counts! is the result of this effort: it is a framework for reporting and tracking the results of the services delivered by the County. Performance Counts! is an essential component of the effort to effect cultural change in the County through implementation of the Strategic Plan.

The Performance Counts! framework makes a major shift in focus in the County’s performance reporting, shifting from counting numbers of activities accomplished and/or clients served, to measuring results:. Answering the question: Is anyone better off?

Performance Counts! is designed to:

• Increase accountability to the public for the County’s accomplishments in a common, unified, accessible format;
• Enable strategic business decisions, planning and investments; and
• Reinforce department planning and performance measurement efforts by promoting a County culture which focuses on results.